Frequently Asked Questions
Everything you need to know about your Hermosa Hair journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unaltered condition. For hygiene reasons, hair extensions and wigs must not be worn, cut, or chemically treated to be eligible for a refund.
Are Hermosa Hair products made from 100% human hair?
Yes, all our premium extensions and wigs are crafted from 100% ethically sourced human hair, allowing you to style, color, and wash them just like your own hair.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay.
How do I maintain the quality of my hair extensions?
To ensure longevity, we recommend using sulfate-free shampoos, minimizing high-heat styling, and detangling gently with a wide-tooth comb starting from the ends upward.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of purchase if you need to make any changes or cancellations.