Returns & Exchanges

At Hermosa Hair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Whether you need a different shade or a full refund, our team is here to ensure a smooth and transparent experience.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and clear photos of the item to confirm it is in its original packaging.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the designated return shipping address.

• 3.
  Pack and Ship

  Securely package the products to prevent damage during transit and include your RMA slip inside the box before shipping via a trackable carrier.

• 4.
  Inspection and Refund

  After our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.